Refund policy
Refund policy: Last updated November 1, 2026
Returns
You may request a return within 30 days after your order is delivered. To be eligible, items must be in new condition: unassembled and unused, with all parts and hardware included, in their original packaging or as otherwise indicated in the return instructions. We may refuse or reduce a refund for items that have been assembled, used, damaged, or are missing parts.
You are responsible for the cost of return shipping. Because of the size of the box, we can provide a return label and deduct its cost from your refund.
There is no restocking fee.
How to start a return
Contact us at support@bashlabsrc.com with your order number before returning anything. If your return is approved, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it. If an item is defective or damaged, or you received the wrong item, email support@bashlabsrc.com within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.
Non-returnable items
Products that have been assembled or used, or that are missing parts, cannot be returned. Some items may also be marked non-returnable on the product listing at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, less the cost of the return label if we supplied one. Original shipping charges are not refunded. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable time after it was approved, contact us.
Warranty
Defects in materials and workmanship are covered by our 90 day Limited Warranty. See the Support page for the full terms.
Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, contact us at support@bashlabsrc.com or use the details in our contact information policy.